Return and Refund Policy
At FugenCart, we prioritize your satisfaction with every purchase. Our Return and Refund Policy
outlines the instances where returns and refunds are applicable:
Returns
Damaged or Defective Products: Should you receive a damaged or defective product, please contact us within [number of days] from the delivery date. We’ll promptly assist you with a return or replacement after verifying the issue.
Incorrect or Incomplete Orders: In the case of an incorrect item or an incomplete order, please notify us immediately. We’ll rectify the situation by issuing a refund or delivering the missing/correct item.
Cancellation before Shipping: Orders canceled before shipment may be eligible for a refund. However, certain products might incur a restocking fee upon cancellation.
Refunds
Eligibility: Approved refunds will be issued based on the fulfillment of return criteria detailed in the Returns section above.
Non-Returnable Items: Certain items, due to hygiene or other reasons, may not be eligible for refunds. These items will be clearly identified as non-returnable.
Third-Party Marketplace Restrictions: Items restricted by other third-party marketplaces for resale purposes are not eligible for returns or refunds through FugenCart.
Amazon Ungating: FugenCart is not responsible for the ungating of the items on Amazon. Products that require ungating or approval for sale on Amazon must be managed and resolved by the seller directly with Amazon.
Letter of Authorization: FugenCart does not provide any letter of authorization to customers for any purposes.
Return Shipping: Customers are responsible for covering return shipping expenses unless the return is prompted by our error or a defective product.
Refund Processing: Upon receiving and inspecting your returned item, we’ll notify you regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method after 14 days of receiving the item.
Please note that FugenCart retains the right to decline refunds that do not adhere to this policy or if the product’s condition does not meet the specified criteria for a refund.